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Why Consumer Duty Keeps Standards High and Builds Trust in UK Financial Services 

Peter Townsend, Director of Compliance  The introduction of the FCA’s Consumer Duty marked one of the most significant shifts in UK financial services regulation in a generation.  Three years after the Duty came into force, it’s worth taking stock of the impact it has had.  At its heart, Consumer Duty is about outcomes. Not policies. Not paperwork. Not process […]