Leadership Insights

Sharing our perspectives on digital comparison, our purpose and our people.

From leadership stories and podcasts to our perspective on AI and tech, this is our thinking, out loud.

Explore how we lead, what we believe in, and where we’re heading next.

Meet the team

Mark Bailie

Chief Executive Officer

Mark Bailie

Chief Executive Officer

Sam Jones

Chief Operations Officer

Sam Jones

Chief Operations Officer

Ursula Gibbs

Chief Commercial Officer

Ursula Gibbs

Chief Commercial Officer

Andy Hancock

Chief Growth Officer

Andy Hancock

Chief Growth Officer

Helen Grimshaw

Chief Risk & Compliance Officer

Helen Grimshaw

Chief Risk & Compliance Officer

Rachael Gillett

Chief People Officer

Rachael Gillett

Chief People Officer

Tom Wallis

Chief Customer Officer

Tom Wallis

Chief Customer Officer

Caroline Raines

Director of Corporate Affairs

Caroline Raines

Director of Corporate Affairs

Helen Phipps

Commercial Director

Helen Phipps

Commercial Director

The Numeracy Perception Gap : Why it Matters

Making great financial decisions shouldn’t feel complex, intimidating or out of reach – yet for many people, they do. A key reason is the gap between how confident we feel about numbers and how easy it actually is to understand the information in front of us. When financial products, pricing and choices feel hard to navigate, confidence alone isn’t enough to deliver good outcomes. Closing this gap is central to our purpose: removing friction, increasing clarity and helping customers make decisions with confidence.

Why checking the market still matters, even if your renewal looks competitive

In a world where household finances are under constant pressure and markets move in real time, comparison is no longer a convenience – it’s a cornerstone of financial confidence. The future of financial services must be transparent by design, frictionless to navigate and built around empowering customers with clarity, not complexity. By bringing choice, price and product features into one clear view, we don’t just help people switch providers – we strengthen competition, drive better outcomes and give customers control in markets that can otherwise feel opaque.

Why AI regulation is a whole ecosystem challenge

AI is transforming how customers access information and make decisions, but trust cannot stop at the boundaries of regulation. While regulated firms operate within strict safeguards, powerful AI tools are increasingly shaping high-stakes choices beyond that perimeter, often without the same accountability. The challenge now is ecosystem-wide: ensuring that innovation is matched by shared standards, clear responsibility and protections that travel with the technology. If we build AI on credibility as well as capability, we can unlock its benefits while safeguarding the trust that markets depend on.